Freshsales
by Freshworks Inc.
AI-powered CRM by Freshworks with Freddy AI for lead scoring, built-in phone and email, and visual sales pipelines. Freshsales is a CRM platform developed by Freshworks Inc., which went public on NASDAQ in 2021 (ticker: FRSH) and reported $596 million in FY2024 revenue.
Key Facts
pricing
| Attribute | Value | As of | Source |
|---|---|---|---|
| Freshsales pricing (July 2026) | Freshsales pricing re-verified July 2026 (unchanged, billed annually): Free (up to 3 users, built-in phone + email), Growth $9/user/mo, Pro $39/user/mo, Enterprise $59/user/mo. Built-in phone and AI contact scoring are included from the free tier; a Freddy AI Copilot add-on is $29/user/mo annual ($35 monthly). | Jul 2026 | Freshsales pricing |
General
| Attribute | Value | As of | Source |
|---|---|---|---|
| Parent Company | Freshworks Inc. (NASDAQ: FRSH, $596M FY2024) | Apr 2026 | Freshworks 10-K |
| Free Tier | Free: 3 users with contact management and built-in phone | Apr 2026 | Freshworks |
| Growth Plan | $9/user/month (Growth plan) | Apr 2026 | Freshworks |
| Pro Plan | $39/user/month (Pro — multiple pipelines, AI insights) | Apr 2026 | Freshworks |
| Freddy AI | Freddy AI: lead scoring, deal insights, next-best-action | Apr 2026 | Freshworks |
| Built-in Comms | Built-in phone, email, chat, and SMS on all plans | Apr 2026 | Freshworks |
| Territories | Territory management and auto-assignment rules (Pro+) | Apr 2026 | Freshworks |
| Bot Sessions | 2,000 bot sessions/month on Growth plan | Apr 2026 | Freshworks |
Pricing Plans
Free
Up to 3 users
- ✓Contact management, built-in phone + email
- !3 users
Growth
(or $9.00/yr)
$9/user/mo billed annually
- ✓Visual pipeline, AI contact scoring, workflows
- !2,000 bot sessions/mo
Pro
(or $39.00/yr)
$39/user/mo billed annually
- ✓Multiple pipelines, time-based workflows, AI deal insights
Enterprise
$59/user/mo billed annually
- ✓Custom modules, AI forecasting, audit logs
About Freshsales
Freshsales is a CRM platform developed by Freshworks Inc., which went public on NASDAQ in 2021 (ticker: FRSH) and reported $596 million in FY2024 revenue. Freshsales was launched in 2016 as a sales-focused CRM within the Freshworks product suite, which also includes Freshdesk, Freshservice, and Freshchat.
The platform provides visual sales pipelines, contact and account management, territory management, and built-in communication channels (phone, email, chat, and SMS). Freddy AI powers lead scoring by analyzing engagement signals (email opens, page visits, form submissions) and demographic data to rank leads by conversion likelihood. Freddy also provides deal insights, next-best-action recommendations, and sales forecasting. Workflow automations trigger actions based on lead, contact, or deal events: when a lead score crosses a threshold, Freshsales can assign it to a specific rep, create a task, send an email, or update a field.
Freshsales offers four plans: Free (3 users, contact management, built-in phone and email, mobile app), Growth at $9/user/month (visual pipeline, AI contact scoring, workflow automation, 2,000 bot sessions/month), Pro at $39/user/month (multiple pipelines, time-based workflows, AI deal insights, auto-assignment rules), and Enterprise at $59/user/month (custom modules, AI forecasting, audit logs, dedicated account manager). All paid plans include built-in phone with local and toll-free numbers (calling credits sold separately).
Freshsales integrates natively with the Freshworks ecosystem (Freshdesk, Freshchat, Freshservice) and connects to external tools including Slack, Google Workspace, Microsoft 365, Zapier, Make, Shopify, QuickBooks, and HubSpot through the Freshworks Marketplace.
Integrations (8)
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CRM AutomationQuestions About Freshsales
What are the best Close CRM alternatives in 2026?
As of April 2026, the leading Close CRM alternatives are Pipedrive (visual pipeline at lower cost), HubSpot Sales Hub (broader marketing/CRM bundle), Salesforce (enterprise standard), Zoho CRM (lowest-cost broad suite), and Freshsales (built-in calling and AI). Choice depends on team size, sales motion, and budget.
How does Freshsales compare to Zoho CRM in 2026?
As of April 2026, Freshsales ($39/seat/month Pro) bundles built-in calling, Freddy AI, and visual pipeline for SMB and mid-market, while Zoho CRM ($23/seat/month Professional) offers the broadest suite at a lower price with deep customization. Freshsales wins on calling and AI; Zoho wins on price and Zoho One bundling.
How much does Close cost in 2026? Pricing breakdown
Close CRM restructured its plans in 2026. As of July 2026: Solo $19/user/month ($9 billed annually), Essentials $49/month ($35 annual), Growth $109/month ($99 annual), Scale $149/month ($139 annual), and Custom — replacing the old Base/Startup/Professional/Enterprise tiers. Each plan bundles monthly AI credits (500 to 2,000) and Close's "Chloe" AI sales agent from Growth up. There is no standalone free plan (14-day trial), and calling and SMS are billed by usage (~$0.013/min, ~$0.01/SMS in the US).
Is Close worth it in 2026? A detailed review
Close scores 7.5/10 in 2026. Inside sales CRM with built-in calling, SMS, Power Dialer, and Predictive Dialer. From $49/user/mo. Usage-based calling on top. Best for SDR-heavy inside sales teams.