How much does Gorgias cost in 2026? Pricing breakdown
Quick Answer: Gorgias prices by monthly ticket volume, not seats (verified July 2026): Starter $10/month (50 tickets), Basic $60/month ($50 annual, 300 tickets), Pro $360/month ($300 annual, 2,000 tickets), Advanced $900/month ($750 annual, 5,000 tickets), and Enterprise (custom). All plans include unlimited users and automation rules, with overage at $0.40/ticket (Starter/Basic) or $0.36 (Pro/Advanced). The AI Agent is a separate add-on at $1.00 per resolved conversation ($0.90 on an annual contract). Gorgias is built for Shopify e-commerce support.
Gorgias Pricing (as of July 2026)
Gorgias prices by monthly ticket volume, not per agent — all plans include unlimited users.
| Plan | Price | Tickets | Overage |
|---|---|---|---|
| Starter | $10/month | 50 | $0.40/ticket |
| Basic | $60/month ($50 annual) | 300 | $0.40/ticket |
| Pro | $360/month ($300 annual) | 2,000 | $0.36/ticket |
| Advanced | $900/month ($750 annual) | 5,000 | $0.36/ticket |
| Enterprise | Custom | 5,000+ | $32/100 tickets |
All plans include unlimited channels and automation rules; annual billing saves up to 16%. There is a 7-day free trial but no permanent free tier.
AI Agent (add-on)
Gorgias's AI Agent is a separate usage add-on at $1.00 per resolved conversation ($0.90 on an annual contract) — you pay only for conversations it fully resolves, stacked on top of the ticket cost. Voice and SMS are additional per-message/per-minute channel add-ons.
How Gorgias compares (2,000 tickets/month, 5 agents)
| Platform | Monthly | Shopify integration |
|---|---|---|
| Gorgias Pro | $360 | Native, deep |
| Zendesk Suite Team | $275 (5 at $55) | App store, moderate |
| Freshdesk Growth | $95 (5 at $19) | App store, moderate |
| Intercom Advanced | $850+ (usage) | App store, moderate |
Gorgias's ticket-based pricing is efficient at low volume with a big support team, and its native Shopify order actions (refunds, cancellations from the ticket) are the differentiator for e-commerce.
Editor's Note: For a Shopify brand at ~1,400 tickets/month, Gorgias Pro at $360 compared favourably to a Zendesk + Shopify-app stack because native order actions saved roughly 20 seconds per ticket. Re-checked July 2026: pricing is unchanged, but the AI Agent add-on ($1.00/resolution, $0.90 annual) is now the lever to model — for a Shopify brand with a big FAQ-driven ticket base, the per-resolution AI cost can undercut adding ticket capacity, so price the expected resolution volume against the next Gorgias tier. — Rafal Fila, ShadowGen
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