How much does Gorgias cost in 2026? Pricing breakdown
Quick Answer: Gorgias: Starter $10/mo (50 tickets), Basic $60/mo (300), Pro $360/mo (2,000), Advanced $900/mo (5,000). Unlimited users all plans. Overages on tickets beyond plan. Automate AI add-on priced separately.
Gorgias Pricing (as of April 2026)
| Plan | Price | Tickets Included |
|---|---|---|
| Starter | $10/month | 50 billable tickets/month |
| Basic | $60/month | 300 tickets |
| Pro | $360/month | 2,000 tickets |
| Advanced | $900/month | 5,000 tickets |
| Enterprise | Custom | Volume-based |
All plans include unlimited users, unlimited channels, and unlimited automation rules. Annual billing saves approximately 20%.
Overage and Add-Ons
- Overage fees apply on tickets beyond plan limits (typically $0.20-$0.40 per ticket depending on tier)
- Automate add-on (AI auto-resolution) priced separately based on AI-resolved tickets
- Voice add-on enables phone support (US/Canada numbers, per-minute usage)
Cost by Ticket Volume
| Monthly Tickets | Most Efficient Plan | Monthly Cost |
|---|---|---|
| 50 | Starter | $10 |
| 300 | Basic | $60 |
| 1,000 | Pro | $360 |
| 2,000 | Pro | $360 |
| 5,000 | Advanced | $900 |
| 10,000 | Enterprise | Custom |
Ecommerce Helpdesk Cost Comparison (2,000 tickets/month, 5 agents)
| Platform | Monthly Cost | Shopify Integration |
|---|---|---|
| Gorgias Pro | $360 | Native, deep |
| Zendesk Suite Team | $275 (5 agents at $55) | App store, moderate |
| Freshdesk Growth | $75 (5 agents at $15) | App store, moderate |
| Help Scout Plus | $250 (5 agents at $50) | App store, basic |
| Intercom Advanced | $850+ (usage-based) | App store, moderate |
Editor''s Note: For a Shopify brand handling
1,400 tickets/month, Gorgias Pro at $360/month compared favorably to a Zendesk + Shopify app stack ($350/month plus app fees) because the native order actions saved an estimated 20 seconds per ticket. For a B2B SaaS doing similar ticket volume without Shopify, Freshdesk at $75/month would have been the obvious pick.
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