Intercom
AI-first customer service platform with Fin AI Agent for automated resolution of support conversations. Intercom is a customer communications platform founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Headquartered in San Francisco, the company serves 30,000+ customers including Atlassian, Amazon, and Microsoft.
Key Facts
Pricing
| Attribute | Value | As of | Source |
|---|---|---|---|
| Intercom pricing (July 2026) | Intercom (rebranded to "Fin" in May 2026; Salesforce has signed a definitive agreement to acquire the company) pricing verified July 2026: Essential $39/seat/mo ($29 annual), Advanced $99/seat/mo ($85 annual), Expert $139/seat/mo ($132 annual). The Fin AI Agent is billed separately at $0.99 per resolution (charged once per conversation on confirmed resolution). Copilot add-on is $35/agent/mo ($29 annual); Proactive Support Plus $99/mo. | Jul 2026 | Intercom/Fin pricing |
General
| Attribute | Value | As of | Source |
|---|---|---|---|
| Founded | 2011 | May 2026 | Intercom |
| Total Funding | $241 million in equity raised, plus $250 million venture debt from Hercules Capital (March 2026) | Jul 2026 | Sacra |
| Customers | 30,000+ customers | Jul 2026 | Intercom homepage |
| Fin AI Agent | Fin AI Agent averages a 76% resolution rate across 12,000+ customers, with many seeing over 85% | Jul 2026 | Fin.ai (Intercom) |
| Fin AI Pricing | $0.99 per outcome (resolved conversation or completed Fin workflow) | Jul 2026 | Intercom pricing page |
| Essential Plan | $39/seat/month (Essential plan) | Jul 2026 | Intercom pricing page |
| Integrations | 350+ integrations | Jul 2026 | Intercom homepage |
| Products | Fin AI Agent, Help Desk (omnichannel inbox + ticketing), Messenger, Help Center, Copilot, Outbound messaging (Proactive Support Plus add-on) | Jul 2026 | Intercom homepage |
Pricing Plans
Essential
($29.00/mo billed annually)
$39/seat/mo, $29/seat billed annually
- ✓Shared inbox, Messenger, help center
- !Basic Workflows
Advanced
($85.00/mo billed annually)
$99/seat/mo, $85/seat billed annually
- ✓Advanced automations, multiple inboxes
- ✓SLA, Salesforce integration
Expert
($132.00/mo billed annually)
$139/seat/mo, $132/seat billed annually
- ✓Advanced Workflows, custom roles
- ✓SSO/SAML, HIPAA eligible
Fin AI Agent
$0.99 per resolution (usage; separate from seats)
- ✓AI agent resolves conversations
- ✓Charged only on confirmed resolution
About Intercom
Intercom is a customer communications platform founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Headquartered in San Francisco, the company serves 30,000+ customers including Atlassian, Amazon, and Microsoft. Intercom has raised $241 million in equity funding, plus $250 million in venture debt (March 2026).
Fin AI Agent, launched in 2023, uses large language models trained on a company's help center content to resolve support conversations automatically. According to Intercom, Fin averages a 76% resolution rate across 12,000+ customers, with many seeing over 85%. Fin is charged on a per-resolution basis at $0.99 per resolved conversation, separate from seat-based pricing. The core platform includes live chat (Messenger widget), help desk (shared inbox with assignment rules, SLA tracking), knowledge base (articles, collections, search), product tours (in-app guides), and outbound messaging (targeted emails and in-app messages). Essential plan starts at $39/seat/month, Advanced at $99/seat/month, and Expert at $139/seat/month.
Intercom's Workflows visual automation builder enables teams to create multi-step automations for routing conversations (assign to team based on topic, language, or customer segment), tagging, SLA management, and escalation. Workflows support branching logic, conditions based on customer attributes and conversation properties, and actions including sending messages, adding tags, assigning to teams, and triggering webhooks. Intercom integrates with 350+ tools including Salesforce, HubSpot, Slack, Stripe, Segment, Jira, Zendesk (data migration), and WhatsApp.
Integrations (8)
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