Freshdesk
by Freshworks Inc.
Customer support help desk with ticket automation, Freddy AI, and multichannel support for email, phone, chat, and social. Freshdesk is a customer support help desk platform developed by Freshworks Inc., which went public on NASDAQ in 2021 (ticker: FRSH) and reported $596 million in FY2024 revenue.
Key Facts
pricing
| Attribute | Value | As of | Source |
|---|---|---|---|
| Freshdesk pricing (July 2026) | Freshdesk pricing rose in 2026 (verified July, annual per agent): Free (up to 2 agents, first 6 months only), Growth $19 ($23 monthly), Pro $55 ($66 monthly), Enterprise $89 ($107 monthly). Freddy AI Copilot is a $29/agent/mo add-on ($35 monthly), and Freddy AI Agent includes 500 bot sessions on Pro/Enterprise then $49 per additional 100 sessions. | Jul 2026 | Freshdesk support docs — Free Program |
General
| Attribute | Value | As of | Source |
|---|---|---|---|
| Parent Company | Freshworks Inc. (NASDAQ: FRSH, $596M FY2024) | Apr 2026 | Freshworks 10-K |
| Free Tier | Free plan for up to 2 agents, limited to 6 months (as of July 2026) | Jul 2026 | Freshdesk support docs — Free Program |
| Growth Plan | $23/agent/month, or $19/agent/month billed annually (Growth plan, as of July 2026) | Jul 2026 | Freshdesk pricing page |
| Pro Plan | $66/agent/month, or $55/agent/month billed annually (Pro plan, as of July 2026) | Jul 2026 | Freshdesk pricing page |
| Channels | Email, phone, chat, social media, WhatsApp | Jul 2026 | Freshworks omnichannel helpdesk / Freshdesk Omni pages |
| Freddy AI | Freddy AI Agent for autonomous query resolution, Freddy AI Copilot for agent assist, and Freddy AI Insights for support analytics (as of July 2026) | Jul 2026 | Freshdesk product page (Freshworks) |
| SLA Management | SLA policies with escalation rules | Jul 2026 | Freshdesk Omni page (Freshworks) |
| Marketplace | 1,200+ marketplace apps (as of July 2026) | Jul 2026 | Freshworks Platform integrations page |
Pricing Plans
Free (2 agents, 6 months)
Up to 2 agents, free for the first 6 months only; upgrade required afterwards. Not available for Freshdesk Omni.
- ✓Email ticketing, knowledge base
- !10 agents
Growth
(or $19.00/yr)
$23/agent/mo, $19/agent billed annually
- ✓Automations, SLA, collision detection
Pro
(or $55.00/yr)
$66/agent/mo, $55/agent billed annually
- ✓Round-robin, CSAT, custom roles
Enterprise
$107/agent/mo, $89/agent billed annually
- ✓Skill-based routing, audit log, sandbox
About Freshdesk
Freshdesk is a customer support help desk platform developed by Freshworks Inc., which went public on NASDAQ in 2021 (ticker: FRSH) and reported $596 million in FY2024 revenue. As of April 2026, Freshdesk serves tens of thousands of businesses worldwide as part of the Freshworks product suite alongside Freshsales, Freshservice, and Freshchat.
Freshdesk provides multichannel ticket management across email, phone, live chat, social media (Facebook, Twitter), and WhatsApp. Ticket automation features include automatic ticket assignment (round-robin, skill-based, or load-balanced routing), SLA management with escalation rules, canned responses, scenario automations (multi-step ticket actions triggered by a single click), and event-triggered automations. The Dispatch'r rule engine processes incoming tickets and applies actions based on requester, subject, description, or custom fields. Supervisor rules run on time-based conditions (e.g., escalate tickets unresolved for 4 hours). Observer rules trigger on ticket events (agent reply, status change, priority update).
Freshdesk offers four plans: Free (up to 2 agents for the first 6 months, basic ticketing, knowledge base, email channel), Growth at $23/agent/month ($19 billed annually) (automations, SLA management, business hours, marketplace apps, collision detection), Pro at $66/agent/month ($55 billed annually) (round-robin routing, CSAT surveys, custom roles, multiple SLA policies, community forums), and Enterprise at $107/agent/month ($89 billed annually) (skill-based routing, audit log, IP whitelisting, sandbox, email bot). Freddy AI powers chatbot deflection on Pro and Enterprise plans. Freshdesk integrates with Slack, Salesforce, Jira, Shopify, WhatsApp, Microsoft Teams, Zapier, and Make through a marketplace of 1,200+ apps.
Integrations (8)
Other Customer Support Automation Tools
Gorgias
Ecommerce helpdesk built for Shopify with ticket automation, macros, and revenue attribution on support conversations.
Customer Support AutomationHelp Scout
Conversation-based customer support platform with shared mailboxes, Beacon live chat, and Docs knowledge base.
Customer Support AutomationIntercom
AI-first customer service platform with Fin AI Agent for automated resolution of support conversations.
Customer Support AutomationKustomer
Conversational CRM helpdesk with a unified customer timeline across email, chat, SMS, voice, and social channels.
Customer Support AutomationQuestions About Freshdesk
What are the best automation tools for support engineers in 2026?
Support engineers in 2026 typically combine Zendesk or Intercom (ticketing automation and macros), Tines or n8n (incident and runbook automation), and PagerDuty plus Jira (escalation and engineering handoff). The split between customer-facing automation and internal incident automation matters more than picking a single tool.
What is the best customer support automation with AI in 2026?
The best AI-powered customer support automation tools in 2026 are Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Help Scout AI, and Gorgias Automate. Intercom Fin and Zendesk AI lead on resolution rates, Freshdesk Freddy on agent assist, Help Scout on small-team simplicity, and Gorgias on ecommerce.
What are the best Kustomer alternatives in 2026?
As of April 2026, the leading Kustomer alternatives are Zendesk (largest market share with AI Agents), Intercom (messaging-first with Fin AI), Freshdesk (lower-cost mid-market), Gorgias (ecommerce-specialized), and Salesforce Service Cloud (enterprise CRM-integrated). Choice depends on channel mix, industry, and CRM stack.
What is the best customer support automation tool in 2026?
The top customer support automation tools in 2026 are [Zendesk](/tools/zendesk/) (broadest enterprise help desk with Advanced AI), [Intercom](/tools/intercom/) (Fin AI agent with resolution-based pricing), and [Freshdesk](/tools/freshdesk/) (Freshworks suite with Freddy Copilot included on higher tiers).