Gorgias
by Gorgias Inc.
Ecommerce helpdesk built for Shopify with ticket automation, macros, and revenue attribution on support conversations. Gorgias is an ecommerce customer support platform founded in 2015 in San Francisco. As of April 2026, Gorgias serves more than 15,000 ecommerce brands, primarily on Shopify, and is widely used among mid-market direct-to-consumer retailers.
Key Facts
| Attribute | Value | As of | Source |
|---|---|---|---|
| Founded | 2015 | Apr 2026 | Gorgias |
| Customers | 15,000+ ecommerce brands, primarily Shopify | Apr 2026 | Gorgias |
| Starter Plan | $10/month (Starter, 50 billable tickets) | Apr 2026 | Gorgias |
| Basic Plan | $60/month (Basic, 300 tickets) | Apr 2026 | Gorgias |
| Pro Plan | $360/month (Pro, 2,000 tickets) | Apr 2026 | Gorgias |
| Shopify Integration | Native Shopify integration: orders, refunds, edits in-ticket | Apr 2026 | Gorgias |
| Channels | Email, chat, SMS, phone, Instagram, Facebook, TikTok | Apr 2026 | Gorgias |
| Unlimited Users | Unlimited users on all plans | Apr 2026 | Gorgias |
About Gorgias
Gorgias is an ecommerce customer support platform founded in 2015 in San Francisco. As of April 2026, Gorgias serves more than 15,000 ecommerce brands, primarily on Shopify, and is widely used among mid-market direct-to-consumer retailers.
The platform centralizes support across email, live chat, SMS, phone, Instagram, Facebook, and TikTok into a unified ticket inbox. Native Shopify integration surfaces the customer's order history, shipping status, and lifetime value directly inside each ticket, and agents can issue refunds, cancel orders, or edit shipping without leaving the helpdesk. Automation rules route tickets by intent, tag conversations, auto-close spam, and trigger macros that insert dynamic customer data. Rule-based and AI-powered auto-replies handle common requests (order status, returns, shipping) without agent intervention.
Gorgias uses ticket-based pricing starting at $10/month for the Starter plan (50 billable tickets/month). Basic is $60/month (300 tickets), Pro $360/month (2,000 tickets), Advanced $900/month (5,000 tickets), and Enterprise custom. Additional tickets beyond plan limits incur overage fees. All plans include unlimited users, unlimited channels, and unlimited automation rules. The Automate add-on, which uses AI to resolve tickets automatically, is priced separately based on resolved ticket volume.
Gorgias integrates natively with Shopify, Shopify Plus, BigCommerce, Magento (Adobe Commerce), Recharge, Klaviyo, Yotpo, Attentive, Postscript, Loop Returns, and Gorgias's Shopify App Store listings. The REST API and webhooks support custom integrations.
Integrations (8)
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Questions About Gorgias
Is Gorgias worth it in 2026? A detailed review
Gorgias scores 7.6/10 in 2026. Ecommerce helpdesk with deep Shopify integration, revenue attribution, and ticket-based pricing from $10/mo. 15K+ brands. Ticket overages and non-Shopify gaps are the main trade-offs.
How much does Gorgias cost in 2026? Pricing breakdown
Gorgias: Starter $10/mo (50 tickets), Basic $60/mo (300), Pro $360/mo (2,000), Advanced $900/mo (5,000). Unlimited users all plans. Overages on tickets beyond plan. Automate AI add-on priced separately.