How much does Intercom cost in 2026?

Quick Answer: Intercom (rebranded to "Fin" in May 2026, with Salesforce having agreed to acquire the company) uses seats plus usage. As of July 2026: Essential $39/seat/month ($29 annual), Advanced $99/seat/month ($85 annual), and Expert $139/seat/month ($132 annual). The Fin AI Agent is billed separately at $0.99 per resolution — charged once per conversation when the customer confirms it was resolved. A Copilot add-on is $35/agent/month ($29 annual), and Proactive Support Plus is $99/month.

Intercom Pricing (as of July 2026)

Intercom rebranded to "Fin" in May 2026, and Salesforce has signed a definitive agreement to acquire the company. Pricing is seats plus usage-based AI.

Seat-based plans

Plan Monthly Annual (per seat) Key Features
Essential $39/seat $29/seat Shared inbox, Messenger, help center, basic Workflows
Advanced $99/seat $85/seat Advanced automations, multiple inboxes, SLA, Salesforce integration
Expert $139/seat $132/seat Advanced Workflows, custom roles, SSO/SAML, HIPAA eligible

Fin AI and add-ons

Component Cost
Fin AI Agent $0.99 per resolution (charged once per conversation on confirmed resolution)
Copilot (agent assist) $35/agent/mo ($29 annual)
Proactive Support Plus $99/month (500 outbound messages)

Fin is outcome-priced: a resolution is counted when the customer confirms Fin answered without escalation. Conversations Fin starts but escalates to a human are not charged.

Cost example (10 Advanced seats + Fin)

Component Monthly
10 Advanced seats (annual rate) $850
Fin AI (5,000 conversations, ~40% resolution) ~$1,980
Total ~$2,830/month

Fin's per-resolution cost displaces the agent seats it replaces — the economics turn on your agent cost and Fin's resolution rate.

How it compares

Platform 5-agent (annual) AI
Intercom Essential ~$145/mo Fin $0.99/resolution
Zendesk Suite Team $275/mo Copilot $50/agent add-on
Freshdesk Pro $275/mo Freddy AI add-on

Editor's Note: We deployed Intercom Advanced for a 150-person SaaS company (12 agents); Fin resolved about 38% of conversations, displacing roughly 4.5 agents' worth of volume and producing positive ROI within the first month at their loaded agent cost. Re-checked July 2026: the company has rebranded from Intercom to Fin and Salesforce has agreed to acquire it, so expect roadmap changes — but the pricing shape holds (Essential/Advanced/Expert seats, annual $29/$85/$132, plus Fin at $0.99/resolution and a $29-$35 Copilot add-on). Budget the Fin resolution volume separately from seats, because that usage line, not the seat count, drives the AI bill. — Rafal Fila, ShadowGen

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