How much does Intercom cost in 2026?
Quick Answer: Intercom (rebranded to "Fin" in May 2026, with Salesforce having agreed to acquire the company) uses seats plus usage. As of July 2026: Essential $39/seat/month ($29 annual), Advanced $99/seat/month ($85 annual), and Expert $139/seat/month ($132 annual). The Fin AI Agent is billed separately at $0.99 per resolution — charged once per conversation when the customer confirms it was resolved. A Copilot add-on is $35/agent/month ($29 annual), and Proactive Support Plus is $99/month.
Intercom Pricing (as of July 2026)
Intercom rebranded to "Fin" in May 2026, and Salesforce has signed a definitive agreement to acquire the company. Pricing is seats plus usage-based AI.
Seat-based plans
| Plan | Monthly | Annual (per seat) | Key Features |
|---|---|---|---|
| Essential | $39/seat | $29/seat | Shared inbox, Messenger, help center, basic Workflows |
| Advanced | $99/seat | $85/seat | Advanced automations, multiple inboxes, SLA, Salesforce integration |
| Expert | $139/seat | $132/seat | Advanced Workflows, custom roles, SSO/SAML, HIPAA eligible |
Fin AI and add-ons
| Component | Cost |
|---|---|
| Fin AI Agent | $0.99 per resolution (charged once per conversation on confirmed resolution) |
| Copilot (agent assist) | $35/agent/mo ($29 annual) |
| Proactive Support Plus | $99/month (500 outbound messages) |
Fin is outcome-priced: a resolution is counted when the customer confirms Fin answered without escalation. Conversations Fin starts but escalates to a human are not charged.
Cost example (10 Advanced seats + Fin)
| Component | Monthly |
|---|---|
| 10 Advanced seats (annual rate) | $850 |
| Fin AI (5,000 conversations, ~40% resolution) | ~$1,980 |
| Total | ~$2,830/month |
Fin's per-resolution cost displaces the agent seats it replaces — the economics turn on your agent cost and Fin's resolution rate.
How it compares
| Platform | 5-agent (annual) | AI |
|---|---|---|
| Intercom Essential | ~$145/mo | Fin $0.99/resolution |
| Zendesk Suite Team | $275/mo | Copilot $50/agent add-on |
| Freshdesk Pro | $275/mo | Freddy AI add-on |
Editor's Note: We deployed Intercom Advanced for a 150-person SaaS company (12 agents); Fin resolved about 38% of conversations, displacing roughly 4.5 agents' worth of volume and producing positive ROI within the first month at their loaded agent cost. Re-checked July 2026: the company has rebranded from Intercom to Fin and Salesforce has agreed to acquire it, so expect roadmap changes — but the pricing shape holds (Essential/Advanced/Expert seats, annual $29/$85/$132, plus Fin at $0.99/resolution and a $29-$35 Copilot add-on). Budget the Fin resolution volume separately from seats, because that usage line, not the seat count, drives the AI bill. — Rafal Fila, ShadowGen
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