How much does Freshdesk cost in 2026? Pricing breakdown
Quick Answer: Freshdesk raised prices in 2026. As of July 2026 (billed annually, per agent): Free (up to 10 agents), Growth $19/agent/month ($23 monthly), Pro $55/agent/month ($66 monthly), and Enterprise $89/agent/month ($107 monthly). Freddy AI Copilot is a $29/agent/month add-on ($35 monthly), and Freddy AI Agent includes 500 bot sessions on Pro/Enterprise then $49 per additional 100 sessions. The free plan for up to 10 agents remains one of the most generous in the helpdesk market.
Freshdesk Pricing (as of July 2026)
Freshdesk raised its list prices in 2026. All prices below are per agent, billed annually (monthly billing is roughly 20% higher).
| Plan | Annual | Monthly | Key Features |
|---|---|---|---|
| Free | $0 | $0 | Email ticketing, knowledge base (up to 10 agents) |
| Growth | $19/agent | $23/agent | Automations, SLA, business hours, collision detection |
| Pro | $55/agent | $66/agent | Round-robin routing, CSAT, custom roles |
| Enterprise | $89/agent | $107/agent | Skill-based routing, audit log, sandbox |
The 2026 rise moved Growth from $15 to $19, Pro from $49 to $55, and Enterprise from $79 to $89 (annual). AI is now add-on priced: Freddy AI Copilot at $29/agent/month ($35 monthly), and Freddy AI Agent which includes 500 bot sessions on Pro/Enterprise, then $49 per additional 100 sessions.
Cost at scale (annual)
| Team Size | Growth ($19) | Pro ($55) | Enterprise ($89) |
|---|---|---|---|
| 5 agents | $95/mo | $275/mo | $445/mo |
| 10 agents | $190/mo | $550/mo | $890/mo |
| 25 agents | $475/mo | $1,375/mo | $2,225/mo |
| 50 agents | $950/mo | $2,750/mo | $4,450/mo |
How Freshdesk compares
| Platform | 10-agent (annual) | Free tier |
|---|---|---|
| Freshdesk Growth | $190/mo | 10 agents free |
| Zendesk Suite Team | $550/mo | No |
| Intercom Essential | ~$290/mo | No |
| Help Scout | ~$500/mo | No |
Freshdesk's free tier for up to 10 agents remains a genuine differentiator — no other major helpdesk offers a comparable permanent free plan.
Editor's Note: We deployed Freshdesk for a 25-agent team, starting on the free plan (10 agents) for a real two-month evaluation with live ticket data before upgrading to Growth as the team expanded — that free tier is a genuine evaluation period no rival matches. Re-checked July 2026: prices rose (Growth $15→$19, Pro $49→$55, Enterprise $79→$89 annual) and Freddy AI is now add-on priced (Copilot $29/agent, plus per-session AI Agent fees), so budget AI separately and weigh the Freddy AI Agent deflection rate against the $49/100-session cost before turning it on. — Rafal Fila, ShadowGen
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