Slack
by Salesforce Inc
Team messaging platform with Workflow Builder for creating automated processes without code. Slack is a team messaging and collaboration platform founded in 2013 by Stewart Butterfield. Salesforce acquired Slack in 2021 for $27.
Key Facts
pricing
| Attribute | Value | As of | Source |
|---|---|---|---|
| Slack pricing (July 2026) | Slack pricing (verified July 2026): Free $0, Pro $7.25/user/mo billed annually ($8.75 monthly), Business+ $15/user/mo billed annually ($18 monthly), Enterprise+ custom. The top tier is now "Enterprise+" (replacing Enterprise Grid), and the standalone Slack AI add-on has been discontinued — AI features are included in Business+ and above. | Jul 2026 | Slack pricing |
General
| Attribute | Value | As of | Source |
|---|---|---|---|
| Founded | 2013 | May 2026 | Slack |
| Acquisition | Acquired by Salesforce in 2021 for $27.7 billion | May 2026 | Salesforce SEC filing |
| Organizations | 750,000+ organizations | May 2026 | Salesforce |
| Daily Active Users | 65+ million daily active users | May 2026 | Salesforce |
| Workflow Builder | No-code Workflow Builder (rebuilt 2023) | May 2026 | Slack |
| Pro Plan | $7.25/user/month (Pro plan) | May 2026 | Slack |
| App Directory | 2,600+ App Directory integrations | May 2026 | Slack |
| Slack AI | Slack AI (2024) — search, summaries, channel recaps | May 2026 | Slack |
Pricing Plans
Free
Free forever
- ✓90-day message history
- ✓Basic Workflow Builder
- !Up to 10 app integrations
- !5 GB storage
Pro
(or $7.25/yr)
$8.75/user monthly, $7.25/user billed annually
- ✓Full message history
- ✓Unlimited integrations
- ✓Advanced Workflow Builder
Business+
(or $15.00/yr)
$18/user monthly, $15/user billed annually
- ✓SSO/SAML, compliance exports
- ✓Included AI features
- ✓99.99% uptime SLA
Enterprise+
Contact sales
- ✓Multi-workspace, DLP, eDiscovery
- ✓HIPAA eligible, custom retention
About Slack
Slack is a team messaging and collaboration platform founded in 2013 by Stewart Butterfield. Salesforce acquired Slack in 2021 for $27.7 billion. As of April 2026, Slack serves 750,000+ organizations with 65+ million daily active users worldwide.
Workflow Builder (rebuilt in 2023) enables no-code automation directly within Slack. Workflows are assembled from triggers (new channel message, emoji reaction, webhook, schedule, shortcut button), steps (send message, collect information via forms, create a Canvas document, call an external API, update a channel topic), and connectors to external tools (Google Sheets, Salesforce, Jira, Asana, and others via Slack's connector framework). Workflows can run in the background or interact with users through forms and messages. The free plan includes 90 days of message history and basic Workflow Builder access. Pro plan ($7.25/user/month) provides full message history, unlimited integrations, and advanced Workflow Builder features. Business+ plan ($12.50/user/month) adds SAML SSO, data exports, and compliance features. Enterprise Grid is available at custom pricing for large organizations.
Slack Connect enables cross-company collaboration in shared channels. Slack AI (launched 2024) adds AI-powered search across messages and files, conversation summaries, and channel recaps. The Slack App Directory includes 2,600+ integrations with tools like Google Workspace, Microsoft 365, Zoom, Salesforce, Jira, GitHub, Asana, Trello, HubSpot, and Notion.
Integrations (8)
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Questions About Slack
What are the best automation tools for nonprofits in 2026?
Nonprofits in 2026 benefit most from Zapier (with its nonprofit discount), Make (low-cost operations pricing), n8n self-hosted (free), Salesforce Nonprofit Cloud Flow, and Slack Pro for nonprofits. The strongest automations target donor receipts, volunteer onboarding, and grant-reporting data plumbing.
What are the best automation tools for support engineers in 2026?
Support engineers in 2026 typically combine Zendesk or Intercom (ticketing automation and macros), Tines or n8n (incident and runbook automation), and PagerDuty plus Jira (escalation and engineering handoff). The split between customer-facing automation and internal incident automation matters more than picking a single tool.
Can you use Slack for ticket management?
Yes, with limits. Slack can function as a lightweight ticket system using Workflow Builder for intake forms, shared channels for triage, and integrations with Halp, Jira, Zendesk, or Linear for full ticket lifecycle management. For internal IT or HR teams with under 50 tickets per week, Slack-native workflows suffice; higher volume benefits from a dedicated help desk.
How do you build a customer feedback loop with Typeform and Slack?
A Typeform-Slack feedback loop is built by creating a Typeform survey for customer input, using Typeform's native Slack integration or Zapier to post responses to a dedicated Slack channel, enriching responses with customer data from a CRM, routing by sentiment or score to the right team, and closing the loop with response time tracking. Setup takes 1-2 hours and improves response times by routing feedback in real time.
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