Freshsales

About Freshsales

Freshsales is a CRM platform developed by Freshworks Inc., which went public on NASDAQ in 2021 (ticker: FRSH) and reported $596 million in FY2024 revenue. Freshsales was launched in 2016 as a sales-focused CRM within the Freshworks product suite, which also includes Freshdesk, Freshservice, and Freshchat.

The platform provides visual sales pipelines, contact and account management, territory management, and built-in communication channels (phone, email, chat, and SMS). Freddy AI powers lead scoring by analyzing engagement signals (email opens, page visits, form submissions) and demographic data to rank leads by conversion likelihood. Freddy also provides deal insights, next-best-action recommendations, and sales forecasting. Workflow automations trigger actions based on lead, contact, or deal events: when a lead score crosses a threshold, Freshsales can assign it to a specific rep, create a task, send an email, or update a field.

Freshsales offers four plans: Free (3 users, contact management, built-in phone and email, mobile app), Growth at $9/user/month (visual pipeline, AI contact scoring, workflow automation, 2,000 bot sessions/month), Pro at $39/user/month (multiple pipelines, time-based workflows, AI deal insights, auto-assignment rules), and Enterprise at $59/user/month (custom modules, AI forecasting, audit logs, dedicated account manager). All paid plans include built-in phone with local and toll-free numbers (calling credits sold separately).

Freshsales integrates natively with the Freshworks ecosystem (Freshdesk, Freshchat, Freshservice) and connects to external tools including Slack, Google Workspace, Microsoft 365, Zapier, Make, Shopify, QuickBooks, and HubSpot through the Freshworks Marketplace.