Intercom Inc.
platformIntercom Inc. is a San Francisco AI-first customer service platform founded in 2011. 25K+ customers. Fin AI Agent averages a 76% resolution rate. $241M equity raised.
About Intercom Inc.
Intercom Inc. is a customer communications platform founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Headquartered in San Francisco with offices in Dublin, London, and Sydney. Intercom provides an AI-first customer service platform featuring Fin AI Agent (launched 2023), which averages a 76% resolution rate automatically using generative AI. The platform includes live chat, help desk ticketing, knowledge base, product tours, and outbound messaging. As of mid-2026, Intercom serves 30,000+ customers including Atlassian, Amazon, and Microsoft. The company has raised $241 million in equity funding, plus $250 million in venture debt (March 2026).