Kustomer LLC
platform New York, New York Founded 2015 201-500 employees
Kustomer LLC is a New York CRM-helpdesk company founded in 2015. Acquired by Meta for $1B in 2022, divested in 2023 and re-acquired by founders with Brian O'Kelley and Trea Capital. Conversational timeline-based support.
About Kustomer LLC
Kustomer LLC is a conversational customer support platform founded in 2015 by Brad Birnbaum and Jeremy Suriel in New York. Meta (Facebook) acquired Kustomer in 2022 for approximately $1 billion. In 2023, Kustomer was divested from Meta and re-acquired by its co-founders together with Brian O'Kelley and Trea Capital, returning to independent operation. The platform focuses on unified, timeline-based customer conversations across email, SMS, chat, and social channels.