Intercom Inc.
platformIntercom Inc. is a San Francisco AI-first customer service platform founded in 2011. 25K+ customers. Fin AI Agent resolves up to 50% of support queries. $239M raised.
About Intercom Inc.
Intercom Inc. is a customer communications platform founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Headquartered in San Francisco with offices in Dublin, London, and Sydney. Intercom provides an AI-first customer service platform featuring Fin AI Agent (launched 2023), which resolves up to 50% of support volume automatically using generative AI. The platform includes live chat, help desk ticketing, knowledge base, product tours, and outbound messaging. As of April 2026, Intercom serves 25,000+ customers including Atlassian, Amazon, and Microsoft. The company has raised $239 million in total funding.