Help Scout PBC
startup Boston, Massachusetts Founded 2011 201-500 employees
Help Scout PBC is a Boston customer support platform founded in 2011. Public Benefit Corporation. 12K+ customers. Shared mailbox model with Beacon live chat and Docs knowledge base.
About Help Scout PBC
Help Scout PBC is a customer support platform company founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle in Boston, Massachusetts. Help Scout is a Public Benefit Corporation focused on providing human-centered customer support tools. The platform uses a shared mailbox model rather than traditional ticket numbers, emphasizing personal conversations over impersonal ticket workflows. As of April 2026, Help Scout serves more than 12,000 customers including Basecamp, Buffer, and Trello.